FAQs

Here you will find answers to some Frequently Asked Questions we get asked:

 

1. Can I pick up from and return to you?

As we do not have a store that we operate from we do not allow customers to pickup from or return items to us. We only provide a delivery and pickup service. For delivery charges please click here.

 

2. What is your preferred payment method?

Our preferred payment is cash on delivery. If cash on delivery does not suit you, we can arrange for payment to be made via EFT transfer or credit card payment (which attracts a 4% credit card processing fee).

 

3. Do you price match quotes from other companies?

Unfortunately we do not price match other companies as we believe the prices we charge are great value for the quality of equipment we stock and the great service we provide. We offer monthly specials to fans of our facebook page. Click here to visit our page and become a fan in order to receive the monthly specials.

 

4. What are your trading hours?

Being a family owned and operated business allows us to work 7 days a week. Our phone is always on and if we do not answer the phone when you call, please leave a voicemail message and we will return your call as soon as possible. Alternatively you can submit an online enquiry or order anytime by clicking here and we will get back to you as soon as possible.

 

5. Do you have anything else in your range that isn’t on your website?

If you are looking for a particular item that isn’t in our range (e.g. wedding decorations) please give us a call or email us with your enquiry and we will speak to our decorations partner to get it for you. If our partner does not have it, we will provide you with details of hire companies that have what you are looking for.

 

6. Are you items clean or do I have to clean them myself?

ALL of our items are cleaned prior to being delivered to our customers.

 

7. Do you deliver to and pick up from parks and public areas?

We deliver to and pick up from any location Sydney-wide.

 

8. I submitted an online enquiry/order but I have not heard back from you?

We respond to all online enquiries and orders within 24 hours. Please be sure to check your SPAM or JUNK MAIL box for our reply. If after checking you still have not received it, please call or sms us on 0435268236.

 

Have a question that hasn’t been answered in the FAQ section? Email your enquiry through by clicking here or call us on 0435268236.