Here you will find answers to some Frequently Asked Questions we get asked:
1. Can I pick up from and return to you?
As we do not have a store that we operate from we do not allow customers to pickup from or return items to us. We only provide a delivery and pickup service. For delivery charges please click here.
2. What is your preferred payment method?
Our preferred payment is cash on delivery. If cash on delivery does not suit you, we can arrange for payment to be made via EFT transfer or credit card payment (which attracts a 4% credit card processing fee).
3. Do you price match quotes from other companies?
Unfortunately we do not price match other companies as we believe the prices we charge are great value for the quality of equipment we stock and the great service we provide. We offer monthly specials to fans of our facebook page. Click here to visit our page and become a fan in order to receive the monthly specials.
4. What are your trading hours?
Being a family owned and operated business allows us to work 7 days a week. Our phone is always on and if we do not answer the phone when you call, please leave a voicemail message and we will return your call as soon as possible. Alternatively you can submit an online enquiry or order anytime by clicking here and we will get back to you as soon as possible.
5. Do you have anything else in your range that isn’t on your website?
If you are looking for a particular item that isn’t in our range (e.g. wedding decorations) please give us a call or email us with your enquiry and we will speak to our decorations partner to get it for you. If our partner does not have it, we will provide you with details of hire companies that have what you are looking for.
6. Are you items clean or do I have to clean them myself?
ALL of our items are cleaned prior to being delivered to our customers.
7. Do you deliver to and pick up from parks and public areas?
We deliver to and pick up from any location Sydney-wide.
8. I submitted an online enquiry/order but I have not heard back from you?
We respond to all online enquiries and orders within 24 hours. Please be sure to check your SPAM or JUNK MAIL box for our reply. If after checking you still have not received it, please call or sms us on 0435268236.
Have a question that hasn’t been answered in the FAQ section? Email your enquiry through by clicking here or call us on 0435268236.
What our customer’s say
Hi guys. Just wanted to say thanks again for your service-it was fantastic. To anyone that is reading this- give budget event hire a call you don’t be disappointed!
Just wanted to say a huge thank you to you and your team. Your excellent service, promptness, professionalism and great product helped us run our event smoothly and successfully. We had a great day on Saturday and will definitely be using your service again!
Thank you so much for your excellent service. Chairs and tables were delivered spotless for my daughters kitchen tea party. They were delivered and picked up as promised and delivery men were extremely polite. I would be more than happy to recommend your company.
Just wanted to say a big thank you for your chair delivery and forproviding us a hassle free service =)Very professional and friendly service. Thanks again!
Everything was perfect and the chairs were just beautiful!!!!! The best decoration of the ceremony.
Thanks, the chairs were great and we really appreciated having them delivered earlier for no extra cost.Thanks so much!
I hired some tables and chairs for my childrens christening and couldnt be happier with not only the quality of the products but also the service I recieved. I am now back to use their services again!
Thank you for making hiring so easy. I hired 6ft tables and white chairs for my son’s first birthday. The delivery was on time, equipment clean and everyone was comfortable. Thankyou once again, looking forward to using you in the future
Very happy with the chairs i hired for our wedding. The folding chairs looked beautiful and your plastic chairs were so clean. I was so relieved as i have heard horror stories from my friends who have used another company for chair hire and weren’t happy with the quality. Thanks heaps.
Our event on Saturday 24th May ran very smoothly, and the delivery and pickup was perfect- great service, thank you!